Privacy Policy

 

Novapelle Boutique Privacy Policy
Last updated: 14-09-2024

This Privacy Policy describes how Novapelle Boutique (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use, make a purchase from the Site, or otherwise interact with us (collectively, the “Services”). In this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing the Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as outlined below, and have collected such information over the past 12 months. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly From You

Information you provide directly to us through our Services may include:

  • Basic contact details such as your name, address, phone number, and email address.
  • Order information such as your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information such as your username, password, and security questions.
  • Shopping information, including items you view, place in your shopping cart, or add to your wishlist.
  • Customer support information, including information you choose to include in communications with us, such as when you send a message through the Services.

Some features of the Services may require you to provide certain information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.

Information We Collect Through Cookies

We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information about your interaction with the Services.

Information We Obtain From Third Parties

We may also obtain information about you from third parties, including vendors and service providers that may collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.
  • Our payment processors, which collect payment information (e.g., bank account, credit or debit card details, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you request, in accordance with our agreement with you.
  • When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we—or third parties we work with—may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of the information provided to us by third parties and are not responsible for the policies or practices of third parties. For more information, please see the section Third-Party Websites and Links below.

How We Use Your Personal Information

  • Providing products and services. We use your personal information to provide the Services and fulfill our contract with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, and publishing reviews.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, SMS, or postal mail, and showing you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites to you.
  • Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account information secure. We strongly recommend that you do not share your username, password, or other login details with anyone. If you believe your account has been compromised, please contact us immediately.
  • Communicating with you. We use your personal information to provide customer support and improve our Services.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
  • With business and marketing partners, including Shopify, to provide services to you and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
  • When you direct, request, or otherwise consent to us disclosing certain information to third parties, such as to provide you with products or through the use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group, in our legitimate interest of operating a successful business.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Over the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (marked with *) about users for the purposes described above in How We Collect and Use Your Personal Information and How We Disclose Personal Information:

Categories:

  • Identifiers such as basic contact information and certain order and account details
  • Commercial information such as order details, store information, and customer support information
  • Internet or other similar network activity, such as usage data

Categories of Recipients:

  • Vendors and third parties who provide services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)
  • Business and marketing partners
  • Affiliates

We do not use or disclose sensitive personal information to infer characteristics about you.

User-Generated Content

The Services allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible to anyone.

We have no control over who has access to the information you make available to others and cannot ensure that parties with access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you disclose, or for the accuracy, use, or misuse of any information you disclose or receive from third parties.

Third-Party Websites and Links

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, nor for the accuracy, completeness, or reliability of any information they contain. Information you provide on public or semi-public platforms, including information shared on third-party social media platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without restriction as to its use by us or by third parties. Our inclusion of such links does not, by itself, imply endorsement of the content of such platforms or of their owners or operators, unless expressly stated otherwise in the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Additionally, information you send to us may not be secure while in transit. We advise you not to use unsecured channels to communicate sensitive or confidential information to us.

The length of time we retain your personal information depends on several factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may deny your request as permitted by law.

  • Right of access / Right to know. You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
  • Right to deletion. You may have the right to request that we delete the personal information we hold about you.
  • Right to correction. You may have the right to request that we correct inaccurate personal information we hold about you.
  • Right to data portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer this information to a third party, in certain circumstances and with certain exceptions.

You may exercise any of these rights where indicated on our Site or by contacting us.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf. Before accepting such a request from an agent, we will require proof that you have authorized the agent to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the time required by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us. If you are not satisfied with our response, depending on where you live, you may have the right to appeal our decision by contacting us or to lodge a complaint with your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside your country of residence, including in the United States. Your personal information is also processed by staff and third-party service providers and partners in these countries.

If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, where applicable, unless the data is transferred to a country that has been determined to provide an adequate level of protection.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please email info@novapelle-boutique.com.